PRIVACY POLICY

Burrow Associates LLC ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, maintain, protect, and disclose your information when you interact with our services, communications, and SMS messaging programs.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Burrow Associates LLC does not share customer opt-in information, including phone numbers, SMS consent, or consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services (such as customer service providers) is permitted where necessary to support our business operations. Text messaging originator opt-in data and consent information will never be shared with third parties.

QUESTIONS OR CONCERNS

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Burrow Associates LLC
Email: [email protected]
Phone: +1 (678) 942-8640

SUMMARY OF KEY POINTS

• We collect personal information you voluntarily provide.
• We use information to provide legal services and communicate with you.
• We do not sell your personal information.
• SMS opt-in information is not shared with third parties for marketing purposes.
• You may opt out of communications at any time.

INFORMATION WE COLLECT

Personal Information

We may collect:

• Name
• Email address
• Phone number
• Mailing address
• Payment information where applicable
• Communication preferences
• Appointment details
• SMS opt-in records and timestamps
• Service history and inquiry records

Non-Personal Information

We may collect:

• IP address
• Browser type
• Device information
• Usage information
• Cookies and related technologies

HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:

• Providing legal services
• Responding to inquiries
• Scheduling and managing appointments
• Processing transactions
• Sending service updates and notifications
• Maintaining records of communication preferences
• Security and fraud prevention
• Legal compliance obligations
• Improving service quality

SMS MESSAGING & A2P COMPLIANCE

Text Message Program Terms

By opting into our SMS program, you agree to receive text messages related to our legal services.

Messages may include:

• Appointment reminders
• Appointment updates
• Case-related notifications
• Customer support communications
• Service-related updates

Opt-In Consent

• SMS messages are only sent after explicit consent is provided
• We maintain timestamped records of consent
• We comply with applicable laws including TCPA and A2P messaging requirements

Message Frequency

Message frequency may vary depending on your interactions with our firm.

Message and data rates may apply.

Opt-Out Instructions

You may opt out at any time by replying:

STOP

After opting out, you will receive one confirmation message and no further messages will be sent unless you opt in again.

Help Instructions

Reply:

HELP

or contact:

[email protected]
+1 (678) 942-8640

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

INFORMATION SHARING

We do not sell, rent, trade, or otherwise disclose your personal information to third parties except:

• To service providers assisting with business operations
• To comply with legal obligations
• To protect our legal rights
• With your explicit consent

SMS consent information and phone numbers are excluded from all information-sharing activities except where legally required.

DATA SECURITY

We implement reasonable technical and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be 100% secure.

RETENTION OF INFORMATION

We retain your information only for as long as necessary to:

• Provide legal services
• Maintain records
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

When no longer required, information will be securely deleted or anonymized.

YOUR PRIVACY RIGHTS

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Withdraw consent
• Request information regarding how your data is processed
• Opt out of marketing communications

COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to improve user experience and analyze service usage.

You may adjust browser settings to refuse cookies, although some functionality may be affected.

CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under applicable privacy laws, including rights to:

• Request access to collected information
• Request deletion of personal information
• Request correction of information
• Request disclosure regarding information-sharing practices

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Any changes will be reflected by updating the "Last Updated" date above.

CONTACT INFORMATION

Burrow Associates LLC

Email: [email protected]
Phone: +1 (678) 942-8640

By using our services, you consent to this Privacy Policy.